Page 12 - Flipbook

Maslach Burnout Inventory

Emotional exhaustion • Validated 22-item questionnaire with 3 subsections
• Feeling of being emotionally
overextended and exhausted by • Emotional exhaustion
one’s work
• Depersonalization
Depersonalization • Low personal accomplishment
• An unfeeling and impersonal
response toward recipients of
one’s service

Low personal accomplishment • Burnout defined as a high score in any subsection
• Decreased feelings of competence

and successful achievement in
one’s work
• Most studies only consider emotional exhaustion or

depersonalization subsections