Page 28 - Flipbook

Discussion: Patients’ Perspective

• High satisfaction rate

– Mean satisfaction 8.8/10

– 86.3% rated as either excellent or very good (similar to literature )
1
• However, half would have preferred in-person visit

– ↑ Cancer suspicion (61.0%)

– ↓ Pediatric (38.8%)

2
– Higher than literature (different methodology)

1. Pinar U, et al. Preliminary assessment of patient and physician satisfaction with the use of teleconsultation in urology during the COVID-19 pandemic. World J Urol. 2020:1-6
2. Locke J, et al.. Patients' perspective of telephone visits during the COVID-19 pandemic. Can Urol Assoc J. 2020;14(9):E402-e406. 28